The Multidimensionality Of Service Quality At 2016 Rio Olympic Games
Por Tiago Miguel Ribeiro (Autor), Abel Correia (Autor), Rui Biscaia (Autor), Carlos Alberto Figueiredo da Silva (Autor).
Parte de Mega Events Footprints: Past, Present And Future - as Pegadas dos Megaeventos . páginas 817 - 836
Resumo
This study aims to verify multidimensional service quality in the Olympic GamesGames with a particular focus on RIO 2016. During 2016, we
conducted interviews with directors and managers working for RIO 2016 and its stakeholders. We highlight some footprints in three main areas: internal corporate governance, external corporate
governance (stakeholders) and legacy as a corporate governance component. These lessons learnt from the RIO 2016 experience are applicable to other sport organisations, including the Organising Committees for Olympic and Paralympic Games.
KEYWORDS: Corporate Governance, Sport Organisations, OCOGs
